FAQ
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 2-4 business days after your order is processed. Most orders are sent within 24 hours.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which should contain a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
I haven't received my order?
I haven't received my order?
Occasionally, deliveries may be delayed by Royal Mail due to range of circumstances beyond our control. If this happens, you can contact our support team with your order number, and we’ll be happy to investigate and update you on the status.
How do I cancel or edit an order?
How do I cancel or edit an order?
Please contact our support team who will be able to assist with any order updates or cancellations.
Once an order has been processed, it can no longer be cancelled.
Do you offer express shipping?
Do you offer express shipping?
Yes, we offer an expedited shipping option at checkout. Delivery times for these are typically within 1-2 business days after processing.
What carrier do you ship with?
What carrier do you ship with?
All orders are shipped with Royal Mail
How much does shipping cost?
How much does shipping cost?
Free UKStandard Shipping over £50
Under £50: £3.99
Express: £5.99
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30 day return policy. Items must be in their original condition, unused, and with all packaging intact. You are responsible for return postage cost.
How do I initiate a return?
How do I initiate a return?
To start a return, navigate to your account area and the item you wish to return.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. You can request an exchange within your account area.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 2 business days.
Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Other
What payment providers do you offer?
What payment providers do you offer?
We use Shopify payments which accepts all major credit card providers. We also offer paypal as another alternative.
Is your website secure?
Is your website secure?
Yes, shop with confidence knowing your personal information is always secure and never shared.